On the Customer's Wavelength
Thank you to you and to other staff at Cantwell who assisted us with the purchase of our property. We found your company to be a pleasure to deal with, being responsive, skilled and informed. Such qualities make for a good customer experience, as we had. We also appreciate that you are able to get on the ‘customer’s wavelength’, treat them with intelligence, and don’t apply pressure to the customer’s decision making. Additionally, in this list of good things, thanks very much for the lovely bowl from a top Castlemaine potter – it will look very good in our new home!
Successful Sale in Glenluce
Genevieve Cantwell and Kate Janssen handled the sale of my property at Glenluce. It was a challenging property to sell because of its quite remote location and because it was at a price point towards the upper range for the area. I was impressed by Genevieve’s and Kate’s skilful persistence and astute marketing advice, as well as their willingness to put in the effort which included regularly opening the property for inspection. After about a year, their efforts paid off and they found the “right buyer”.
Throughout the process Genevieve and Kate kept me regularly informed and made constructive suggestions about marketing as well as giving me meaningful feed back about prospective buyers.
I chose Genevieve and Kate because I thought that their general manner and approach was authentic and that they would gain the confidence of buyers, without alienating buyers by over selling the market or the property. I am pleased to say that assessment proved to be correct. I have no hesitation in recommending Cantwell Property Castlemaine and would retain them again if I needed to do so.
Dear Genevieve and the team at Cantwell Property,
Thank you for your support of Buda Historic Home and Garden with sponsorship of the inaugural Traditional Arts Fair. The event was a huge success for Buda, with approximately $10,000 raised for the ongoing preservation and operations of the historic house and garden.
Thanks to the support of Cantwell Property for your financial contribution, allowing us to afford advertising costs, plus the production of a billboard to so prominently advertise the event in the centre of town.
The Buda Committee of Management wish you all a happy and safe festive season!
- Clare Hutchison, Buda Historic Home and Garden
Thank You Rob!
My husband James and I recently purchased a property through your agency after looking in the region for some time.
We just wanted to take the time to say a special thank you to Rob Delmenico who assisted us. Rob's approach is one we wished more agents followed- great information, no pressure selling, willingness to assist us, meet us on site with no request too much trouble! Great ol' fashioned friendly service in a very timely manner!
We valued and appreciated his open approach greatly!
- James and Bernadette Pasco (Walmer)
A big thankyou to Genevieve, Danielle and Kate for your care and attention during the sale process.
And a very big thankyou to Bob for his efforts to make the house look it's sparkling best.
Please send my regards to all,
- Judith Aldrich
Tammy, it was so lovely to meet with you on Saturday. You are by far the nicest agent we met. I adored Lyttleton Street and my mum appreciated how incredibly well the property had been maintained. I am totally in love with Castlemaine and would move tomorrow but there are still a lot of hoops to jump through. I will keep your details Tammy and keep in touch.
Sold Prior to Auction
To Genevieve, Rob, Kate, Danielle, Isabella, Michael and wonderful staff,
It is not only having a successful result; it is also the journey experience.
- Linda and Michael
To Rob, Genevieve, Michael, Danielle, Kate, Cassie and all the team at Cantwells,
A big warm hearted thank you for your guidance, care and attention over these last weeks, through the sale process.
I felt very well supported by all of you and the excellent sale result would not have happened without your combined efforts.
I just wanted to send you an e-mail to praise the work of one of your staff members, Cassie Berry.
Cassie has managed my investment property in Castlemaine for several years. The property was my ex-marital home that I gained from settlement.
At the time, this put me into considerable debt and I was nervous about making such a big commitment entering the market as a landlord.
Cassie put me at ease and since that time has ensured I have had A+ tenants. Earlier last week she informed me that my tenants were moving out, which again gave me some concern about servicing my investment. I am pleased to say that within a few days she again secured another long term tenant that I am extremely pleased with.
Furthermore, due to this positive experience a short while I again decided to purchase another investment property in Kangaroo Flat. This again was daunting for me with the realization I had to service two debts that were relying on having reliable tenants.
Again Cassie found me A+ tenants within a very short period of time.
I am extremely comfortable with leaving my property investments in the hands of Cassie. I value her advice, input and happy for her to make decisions of my behalf, without my consultation. I trust her implicitly.
She is enthusiastic, clearly dedicated and has shown me outstanding customer service. She is a credit to herself and a major asset to your agency. I have constantly praised Cassie to my friends and relatives and I will continue to promote your business name because of the way she has treated me.
Thank you for being so thoughtful and putting up with a couple of oldies. We appreciated everything you did for us and we are very happy in our new home.
- Pat and Arthur
Appreciation and Understanding
Margaret and I want to express our appreciation of the manner in which Rob Delmenico handled the sale of our unit in Brown Street, Castlemaine. He carefully set out for us his reasoning for the suggested price that was set for our unit. His explanation was so convincing that we not only chose your company, but we accepted the suggested price. Of course you had set us an excellent example when you handled our Berkeley Street property and the purchase of Brown Street. Rob also carefully guided us in how we were to act during the open days. At all times during the process his warmth and guidance were greatly appreciated.
He also gave us a sense of security during the discussion of the process that we should follow in the second sale that we discussed with him. The manner in which he supported and guided us during consultation on that second property, that we wish to sell, has made us feel confident about the sale of that property also. In discussing this property he showed us an indication of his depth of understanding about our personal needs with regards that property. We know that he fully discussed that matter with you, and we appreciate the fact that he did that.
- Ronald and Margaret Croxford
A great result
To all at Cantwell Property.
Thanks for your persistence!
We're thrilled with the eventual outcome. A great result.
- Karina and Glen Taylor
I felt called to reach out to you and share the wonderful experience I have had with Isabella as it is not often you receive such a high level of care and professionalism.
Isabella has made the process of finding a home so delightful. From our first meeting she was warm and inviting. In fact, after our first meeting I decide that I would exclusively use your agency to find my new home (yes, how an agency approaches its tenants is that important to me!).
She had a genuine interest in making sure a home is a good fit for you, which meant when she showed me through 3 properties last week all of them were a great fit..!
I couldn't be happier - it puts my mind at ease knowing that your staff are kind and courteous towards tenants. After my experience with Isabella (and once the agreements with my current agency have come to an end), I will be transferring management of my investment property to your agency.
My son and I look forward to moving into the property.
Keep up the outstanding service.
Enthusiasm, knowledge of the local area, and professionalism
To Whom it may Concern,
When my husband & I decided to sell our home earlier this year, we selected several local agents to inspect and appraise our property. We engaged Tammy Elliott due to her enthusiasm, knowledge of the local area, and her professionalism.
On the initial visit, Tammy collected and documented relevant information regarding our property, and was able to compare our property with others similar, giving us a fair and reasonable estimate price range. She showed interest in our home and was genuinely pleased to have the opportunity to sell it.
Tammy obviously knows her client base very well also, as she identified two potential buyers almost immediately. She showed a client through our home within a day of us first meeting with her. Her comprehensive collection of information meant that she was able to answer any questions they had; she did not have to refer back to us. She was more than happy to show the same client through on two other occasions. She was paramount in their purchase of our property.
Tammy’s communication with us was so efficient. She contacted us immediately following each inspection, and kept us informed of the process at all times.
Due to the speed of the sale, we were able to save on advertising fees – approx. $1000. Tammy suggested that whilst she had an interested client, advertising should be delayed.
Both my husband and I have been recommending Tammy to others who are considering selling. Not everyone will sell their homes as quickly as we did, but having Tammy on their team will benefit them enormously.
We are very grateful to Tammy for the work she did for us.
- Vikki Carter
Made a significant difference to the outcome for us
We wanted to pass on our thanks to you and your team for your great work in selling both our properties recently. We decided to list with Cantwell based on both your professional introduction and considering the valuable advice that you shared in regards to what needed to be done to best present the properties for sale. Although we have sold several properties in the past we had not previously dealt with someone with your insight and willingness to assist with practical improvements that would add value for buyers. Without doubt some of these ideas made a significant difference to the outcome for us.
In addition, your strong communication skills and quick response to calls kept us confident that the sale was being handled appropriately and ethically. So glad we decided to list with you, and of course the results were beyond our expectations, thanks again.
- Cathy Carr
Very big thank you
Dear Michael & the Team at Cantwell Property,
Just a little note to say a very big thank you for your professional, friendly & respectful services whilst we have been tenants.
We have really appreciated this, and in the future, if/ when we decide to sell our new home, we would not hesitate to list it through yourselves.
- Rebecca & Lachlan
Genuinely caring and friendly
Cantwell Property has been outstanding in all aspects of marketing and selling of our properties. A genuinely caring and friendly team that will work with you to achieve great results.
- Darren and Jane Bennett
Positive and unflappable
Cantwell Property provide a service that is at once highly professional, personable and down-to-earth, and aesthetically-oriented. As building designers, we appreciated that Cantwell implicitly understood and appreciated the nuances of our property, and their attention to detail in marketing it to a particular clientele.
Genevieve and her team are positive and unflappable, making the emotional job of selling a home seamless and well-supported. Their passion for what they do manifests in their professionalism, client relationship, and guidance through the process.
- Life House Design
In the last couple of years I have sold an investment house, sold my home and bought a new one. Cantwell Real Estate have helped me through all the trauma associated with selling and buying, and I have always been really impressed by the friendliness and professionalism all the staff exhibit. They listen and attend to your needs which results in perfect solutions.
Patience and resilience
Is there a prize for agent of the year? If so, you are in like Flynn!
Thanks so much for your patience and resilience in selling our home. We're letting everyone know what a gem you are!
- Vik + Mick
Words can't thank you enough
I want to pay a Big Thank You for your hard work and your dedication to selling my property at 15 Bull Street. You were professional at all times and your communication level to myself every inch of the way was what put my mind at ease through what was a difficult time for myself and my family.
I would have no hesitation in referring your services on. I had a very confident feeling on meeting you, and a result so soon! Cantwells are very lucky to have you in their employment on their team.
Words can't thank you enough.