Hi Genevieve,
I just wanted to send you an e-mail to praise the work of one of your staff members, Cassie Berry.
Cassie has managed my investment property in Castlemaine for several years. The property was my ex-marital home that I gained from settlement.
At the time, this put me into considerable debt and I was nervous about making such a big commitment entering the market as a landlord.
Cassie put me at ease and since that time has ensured I have had A+ tenants. Earlier last week she informed me that my tenants were moving out, which again gave me some concern about servicing my investment. I am pleased to say that within a few days she again secured another long term tenant that I am extremely pleased with.
Furthermore, due to this positive experience a short while I again decided to purchase another investment property in Kangaroo Flat. This again was daunting for me with the realization I had to service two debts that were relying on having reliable tenants.
Again Cassie found me A+ tenants within a very short period of time.
I am extremely comfortable with leaving my property investments in the hands of Cassie. I value her advice, input and happy for her to make decisions of my behalf, without my consultation. I trust her implicitly.
She is enthusiastic, clearly dedicated and has shown me outstanding customer service. She is a credit to herself and a major asset to your agency. I have constantly praised Cassie to my friends and relatives and I will continue to promote your business name because of the way she has treated me.
Cheers

Dear Rob,
Thank you for being so thoughtful and putting up with a couple of oldies. We appreciated everything you did for us and we are very happy in our new home.
Regards

Dear Genevieve,
Margaret and I want to express our appreciation of the manner in which Rob Delmenico handled the sale of our unit in Brown Street, Castlemaine. He carefully set out for us his reasoning for the suggested price that was set for our unit. His explanation was so convincing that we not only chose your company, but we accepted the suggested price. Of course you had set us an excellent example when you handled our Berkeley Street property and the purchase of Brown Street. Rob also carefully guided us in how we were to act during the open days. At all times during the process his warmth and guidance were greatly appreciated.
He also gave us a sense of security during the discussion of the process that we should follow in the second sale that we discussed with him. The manner in which he supported and guided us during consultation on that second property, that we wish to sell, has made us feel confident about the sale of that property also. In discussing this property he showed us an indication of his depth of understanding about our personal needs with regards that property. We know that he fully discussed that matter with you, and we appreciate the fact that he did that.
Yours sincerely

To all at Cantwell Property.
Thanks for your persistence!
We're thrilled with the eventual outcome. A great result.
Thanks again

Hi Michael,

I felt called to reach out to you and share the wonderful experience I have had with Isabella as it is not often you receive such a high level of care and professionalism.

Isabella has made the process of finding a home so delightful. From our first meeting she was warm and inviting. In fact, after our first meeting I decide that I would exclusively use your agency to find my new home (yes, how an agency approaches its tenants is that important to me!).

She had a genuine interest in making sure a home is a good fit for you, which meant when she showed me through 3 properties last week all of them were a great fit..!

I couldn't be happier - it puts my mind at ease knowing that your staff are kind and courteous towards tenants. After my experience with Isabella (and once the agreements with my current agency have come to an end), I will be transferring management of my investment property to your agency.

My son and I look forward to moving into the property.

Keep up the outstanding service.

Kym